Poor experience
We use SPS Commerce in order to receive orders from Chemist Warehouse. We tried the Assortment module as well but found that SPS's …
Overview
What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration,…
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What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP…
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- Integrations
- Competitors
- Tech Details
- FAQs
What is SPS Commerce?
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.
SPS Commerce Features
- Supported: EDI
- Supported: Order and shipment status visibility
- Supported: Large trading network of 65,000 retail companies
SPS Commerce Screenshots
SPS Commerce Integrations
- NetSuite ERP
- SAP Business One
- QuickBooks Online
- QuickBooks Desktop Pro
- QuickBooks Desktop Premier
- Sage 500 ERP
- MYOB
- Microsoft Dynamics GP
- Blue Yonder Luminate Planning
- Oracle JD Edwards EnterpriseOne
- Infor CloudSuite Industrial (SyteLine)
- Fishbowl Inventory
- Sage 50cloud Accounting (formerly Sage 50 Accounting)
- Sage 100cloud (formerly Sage 100 ERP)
- Sage 300cloud (formerly Sage 300 ERP)
- Sage Business Cloud X3 (formerly Sage ERP X3)
- Microsoft Dynamics 365 for Finance and Operations (Dynamics AX)
- Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
- Oracle
- SAP
- Exact Macola
- Epicor
SPS Commerce Competitors
SPS Commerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, Canada, Mexico, Australia, New Zealand, China, United Kingdom |
| Supported Languages | English, Spanish, French, Chinese (Traditional and Simplified Mandarin) |
Frequently Asked Questions
SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.
OpenText Lens and TrueCommerce are common alternatives for SPS Commerce.
Reviewers rate Support Rating highest, with a score of 6.2.
The most common users of SPS Commerce are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
SPS Commerce is a versatile platform that is widely used across organizations to streamline order processing, invoicing, and other key business operations. Many users have found value in using SPS Commerce as a supplier to receive Compliance orders through Webforms and send response documents back to vendors. This helps centralize the flow of data, reducing the time spent on order processing and notifications. Additionally, SPS Commerce proves to be a cost-effective option for smaller companies looking to implement EDI and meet vendor requirements.
Another significant use case of SPS Commerce is its role in enhancing convenience and efficiency in order management. By utilizing SPS Commerce Fulfillment, users can easily receive orders, track inventories, and process invoices. The platform eliminates manual order entry errors, allowing for the processing of more orders without the need to hire additional staff. With SPS Commerce, customer service representatives can effortlessly access order information, while the accounting team can create invoices without complications.
Furthermore, SPS Commerce aids in providing visibility into the entire order process, making it easier for organizations to track and manage their orders effectively. However, it is worth mentioning that some users have faced challenges with change orders and closed purchase orders showing up in the queue, leading to time-consuming investigations and communications with support.
Despite its usefulness for many users, some individuals have reported negative experiences with SPS Commerce. Criticisms revolve around issues such as complicated platforms, inadequate training resources, and unhelpful customer service. It is essential for users to carefully consider alternative EDI solutions rather than blindly accepting initiatives presented by SPS Commerce as mandatory. Ultimately, understanding individual organizational needs will determine whether SPS Commerce is a suitable fit for streamlining operations and meeting business requirements.
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Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
February 14, 2024
Poor experience
We use SPS Commerce in order to receive orders from Chemist Warehouse. We tried the Assortment module as well but found that SPS's 196 column spreadsheet required to enter product data did not work for our products. We are instead submitting Chemist Warehouse's product data requirements in their own spreadsheet which is much more efficient than SPS's EDI software.
- It convinces retailers that it meets their needs and then places the burden and cost on wholesalers to make it work
- The Assortment module requires filling out a 196 column spreadsheet for all SKUs captured in the module. This is extremely manual and hard to use. Most fields are not applicable to specific products, but must be filled out regardless.
- SPS Commerce seems to make an easy task of sharing spreadsheets between suppliers and retailers extremely complicated and inefficient.
January 22, 2022
SPS Commerce waste time and money
Score 1 out of 10
Vetted Review
Verified User
We were required to use the system to do business with one of our Customers. It is a tedious method. However, the vendor was paying for it so we played along. Once we were forced to move to pay to receive our orders and then other customers decided to use the system to send orders, it quickly became a problem. We pull orders, ship, and invoice and receive no error messages. Then a month and now up to six months later we are getting notices for change orders and or closed p.o.'s are showing up in the queue. Orders that have been processed and already been paid. We are spending too much time investigating and pulling old invoices, sending documentation and imputing info, and then having to send support emails of screenshots of the issues. We knew in 2010 that the program was glitchy and chose not to move to it with. Maybe it works for a large company that has products that cost pennies on the dollar and they can hire someone to sit and play with the system and send support emails all day, but for a small company that is receiving one p.o. a month or week from customer to have errors every time we get into the system is ridiculous. It seems like the industry partners are trying to tell me how to conduct my business, charge me for it and not give decent service for their product.
- They bill for their service
- Support could respond to emails immediatly
- They should fix the system
- Too many steps involved and waste a huge amount of time
March 25, 2020
SPS Commerce Fulfillment Review
We use it across the entire organization; customer service, accounting, and operations. We use it to process orders from customers, and the subsequent invoicing. We send order confirmations or acknowledgments, create packing lists when applicable and also to create ASN's. Right now we are a small company but look to expand and grow.
- We can easily create and send order confirmations.
- We respond to the corresponding receiving departments with timely and accurate ASN's.
- Once the order has shipped, customer service utilizes the invoicing function.
- When creating an ASN, and filling out 'multiple' pieces; if there are only 2 SKU's on the order SPS should default select the only 2 options instead of us manually having to go in and check boxes to include those items.
- Same for single item shipments, why do I have to indicate the SKU that is shipping if there is only 1 SKU?
March 13, 2020
Great product and service
We use SPS Commerce Fulfillment to automate the order input process for our largest e-commerce customers where order volumes can really spike during our peak seasons. This allows us to process more orders without hiring new seasonal employees and eliminate any order input errors that can happen with manual order entry.
- Automate orders into NetSuite
- Send/Receive order status updates to retailers
- Ability to take an out of the box product and tailor it to your needs
- Better 'user manuals' to provide for new trading partner implementations so steps/procedures can be easily passed along to colleagues and other users
- Better communication from project managers as far as expectations and guidelines
March 13, 2020
More business - Less stress - Life is Good
SPS Commerce Fulfillment is being used by our customer service dept and our accounting dept. It allows the customer service reps to pull order information from one place, which is very convenient from the user, and it allows our accounting team to invoice easily versus sending out invoices with the hopes of getting an answer.
- Accurate information on orders that arrive
- User-friendly to invoice the customer
- It alerts me as to when I have an order available, which is very convenient
- We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
- Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
- We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.
March 13, 2020
I would have chosen something else, if I had the option.
We use SPS Commerce Fulfillment as our fulfillment tool with one of our retail partners. It makes it much easier to track and manage orders and also look at where we are at in the order process. I think the tool is useful but often find it takes at least a day to get anyone to get back to me with questions which leaves room for improvement.
- Shipping document generation
- Shipping label generation
- Being a single source for tracking purchase orders
- Customer service response time
- Does not allow you to delete a document sent in error
- It sometimes archives even when you aren't entirely done with document submission.
January 24, 2018
SPS Commerce Fulfillment helps us Strut our Stuff!
We use SPS Commerce Fulfillment as our main source of EDI for receiving orders, tracking inventories and processing invoices. It is convenient and extremely user friendly. It provides an alternate option to hours and hours of manual typing, labor and possible errors in entry. It helps a growing business to be professional and efficient with their time as well as their information. It is used across our entire company with its many available functions and services.
- Order receiving
- Inventory updates
- Invoicing
- Advance ship notices
- I wish they had an online chat option in a timely manner for quick help rather than email and phone calls.
- Bigger options for customers who appear to be "outgrowing" SPS